Wholesale FAQ

 

Company:

Q. Why should I choose Holle?
A. Trusted since 1934, Holle is Europe's leading Demeter biodynamic baby company.
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Q. Does Holle offer NET terms?
A. We ask that you fill out the wholesale application, if approved you will be given NET30 Terms.
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Products:
Q. Where are Holle products made?
A. Austria & Italy
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Q. Do you provide samples?
A. Yes. Please ask your account representative for samples and further product information.
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Q. Are Holle products responsibly produced?
A. Yes. All of the products and packaging are 100% recyclable.
40% of our products are certified carbon neutral. 
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Pricing:

Q. What is my wholesale price?
A. We offer attractive wholesale margins in order for you to maximize your profitability and savings.
Note: You will receive pricing details when you apply for your wholesale account.
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Q. Does Holle consign products?
A. No. We sell directly to our partners.
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Q. Does Holle do multi-level marketing?
A. No. We sell directly to our partners and customers.
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Q. Does Holle work with wholesale distributors?
A. Yes. We work with 3rd party distributors.
Note: Please contact us to become a distributor. apply for your wholesale account.
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Q. Does Holle allow 3rd party amazon sellers?
A. No.
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Q. Does Holle have a MAP agreement?
A. Yes. You will have to sign the standard MAP agreement when you apply for your wholesale account.
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Q. Does Holle have a sales agreement?
A. Yes. You will have to sign the standard sales agreement when you apply for your wholesale account.
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Inventory:

Q. Can I check inventory stock levels before placing my order?
A. Yes. Items will display in-stock levels on the website.
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Ordering:

Q. How do I order?
A. When your wholesale application is approved, you will be given access via email to your personal online wholesale account where you can place your orders and track shipments.
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Q. What is the minimum order?
A. We sell in cases of 6 cans. 
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Q. Where can I log in?
A. Click Here
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Q. Do I have to use the online ordering system?
A. We prefer you use the online ordering system. However, you can also email us purchase orders at admin@holleusa.com.
Note: 96% of our customers use and prefer the online ordering system.
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Q. Do you offer drop-shipping?
A. No.
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Q. What forms of payment are accepted?
A. All major credit cards, Amazon Pay, PayPal, PayPal-Credit, Wire-Transfer, ACH, and paper checks.
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Shipping:

Q. Is shipping free?
A. Yes, with a minimum order of $500 or more.
*Note: If you provide your own shipping account information, we will waive shipping charges.
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Q. Do you ship Internationally?
A. No. We only service within the United States.
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Q. How long does it take to get my order?
A. Shipping times vary. On average, your order will arrive within 5 days or less. Orders typically leave our facilities in 24-48 business hours after they are received.
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Returns:

Q. What is your return policy?
A. If the product is defective in any way, it will be replaced free of charge.
* Note: We do not buy back unsold products.
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Support:

Q. How do I contact customer support?
A. Please email support@holleusa.com.
Note: you will be assigned an account representative once you apply for a wholesale account.
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Advertising:

Q. Does Holle advertise?
A. Yes, through PPC, print media, social media, promotions, and events.
Please contact marketing at Ron@holleusa.com.