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Wholesale FAQ

 

Company:

Q. Why should I choose Holle?
A. Trusted since 1934 Holle is Europe's leading Demeter Biodynamic Baby Nutrition company.
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Q. Does Holle offer NET terms?
A. We ask that you fill out the wholesale application, if approved you will be given NET30 Terms.
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Products:
Q. Where are Holle products made?
A. Austria & Italy
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Q. Do you provide samples?
A. Yes, please ask your account rep for samples and product information.
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Q. Are Holle products responsibly produced?
A. Yes, all of the products and packaging are 100% recyclable.
40% of our products are certified carbon neutral
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Pricing:

Q. What is my wholesale price?
A. We offer attractive wholesale margins in order for you to maximize your profitability and savings.
Note: You will receive pricing details when you apply for your wholesale account.
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Q. Does Holle consign products?
A. No, we sell directly to our partners.
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Q. Does Holle do multi-level marketing?
A. No, we sell directly to our partners and customers.
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Q. Does Holle work with wholesale distributors?
A. Yes, we work with 3rd party distributors.
Note: Please contact us to become a distributor. apply for your wholesale account.
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Q. Does Holle allow 3rd party amazon sellers?
A. No
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Q. Does Holle have a MAP agreement
A. Yes, you will have to sign the standard MAP agreement when you apply for your wholesale account.
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Q. Does Holle have a sales agreement?
A. Yes, you will have to sign the standard sales agreement when you apply for your wholesale account.
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Inventory:

Q. Can I check inventory stock levels before placing my order?
A. Yes, items will display in-stock levels on the website.
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Ordering:

Q. How do I order?
A. When your wholesale application is approved, you will be given access via email to your personal online wholesale account, (Shopify) where you can place your orders & track shipments.
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Q. What is the minimum order?
A. We sell in cases of 6 cans and boxes of
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Q. Where can I log-in?
A. Click Here
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Q. Do I have to use the online ordering system?
A. We prefer you use the online ordering system, however, you can email us Purchase Orders if you prefer. admin@holleusa.com
Note: 96% of our customers use and prefer the online ordering system.
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Q. Do you offer drop-shipping?
A. No
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Q. What forms of payment are accepted?
A. All major credit cards, Amazon Pay, PayPal, PayPal-Credit, Wire-Transfer, ACH, Paper Checks.
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Shipping:

Q. Is shipping free?
A. Yes with your minimum order of $500 or more
*Note: If you provide your own shipping account information, we will waive shipping charges.
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Q. Do you ship Internationally?
A. No, We only service the United States
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Q. How long does it take to get my order?
A. Shipping times vary depending on where you are, on average your order will arrive within 5 days or less. Orders leave our facilities in 24-48 business hours after we receive them
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Returns:

Q. What is your return policy?
A. If the product is defective in any way we will replace it free of charge.
* Note: we do not buy back unsold products.
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Support:

Q. Customer support?
A. Please email: Admin@holleusa.com
Note: you will be assigned an account representative once you apply for a wholesale account.
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Advertising:

Q. Does Holle advertise?
A. Yes, through PPC, print media, social media, promotions, & events.
Please contact marketing: Ron@holleusa.com