Shipping & Returns

Shipping and Returns

Terms:

All purchases are final, however, if you wish to cancel your order please contact customer service ASAP. 
If we have not shipped your order you can get a full refund.
If we have already shipped your order we cannot accept returns.

Shipping Rates:

We ship via Fed Ex, UPS, and USPS to secure the best rates and discounts.
We are proud to be able to offer FREE shipping on all orders over $120.

Refunds:

100% Satisfaction Guarantee.
If you are not satisfied we will issue you a full refund.
We cannot accept returns for baby food products - please dispose and recycle. 
Please contact customer service by email at support@holleusa.com with the following information:

• Order number
• Damaged product item description
• Condition of damaged product upon arrival
• The date and time package was received
• The reason you are asking for a refund

Shipping Timeline:

Please note that your order should arrive within 2-9 days business days from the time you placed your order. When your package ships, we will send you a confirmation email with a link to track your order.  We ship via FedEx, UPS, and USPS.

Additional Resources:

If you have any questions regarding your order, please contact us at 888-507-7275 or support@holleusa.com.

Amazon Purchases:

If you purchased Holle products from Amazon, please contact Amazon for further assistance. If you have any questions,  please contact customer service at customerservice@holleusa.com. Phone number: 888-507-7275. We are here to help!